How It Works
We know planning a wedding or any event can be stressful. Our goal is to make the rental process as easy as possible for all involved.
If you see something you like and want to know about pricing, availability, or quantity, please use the Contact Us link.
When you find something you like, contact us first to make sure the item is available. Then we will ask you a few questions about your event and how we can help make it perfect. After we receive all the information we need about you and your event, we will let you know if the items are available, what the cost of the total rental and cost of delivery and set up would be. At that point, if you are ready to proceed, you will receive a email invoice where you click and pay with any card. Your items are then booked for your date.
FREQUENTLY ASKED QUESTIONS
Q: Are items priced per day?
Our rental items are not priced per day. The rental price is for the entire rental period. Typically for a weekend or a 3 day period.
Q: Do we charge tax?
We do have to charge sales tax on all rentals. If you are a company and have a state sales tax id please send us a copy of certificate.
Q: Can you see the items in person?
We have a rental warehouse in downtown Chattanooga that you can visit by appointment only. Contact us to schedule.
Q: Do we issue a refund after items are booked?
Once an item is booked and paid for, there will not be a refunded issued for any reason. When the item is booked and reserved it makes it unavailable for anyone else to rent.
Q: Do we deliver?
Delivery is available for an additional charge. Cost depends on location of event and number of truck loads. If set up is needed, there is an additional charge on top of delivery.
q: is THERE A DEPOSIT?
We charge a 30% refundable security deposit on all rentals. That deposit will be returned to you within 30 days of rental return if all items are returned as they were received. If there is anything missing, broken or damaged the deposit will be kept. If the deposit does not cover the total damages you will be responsible for remaining damages.
Q: Can you pick up the items yourself?
Self pick up is always available and will definitely save you money. The proper transportation to haul items rented is a must. The items must be protected from the elements and secured safely during transportation. You are responsible for any damage caused during self-transport.
Q: Do we issue rain refunds?
There are no refunds issued if event is delayed, moved, or items are not used.